Terms of Service
OVERVIEW
This website is operated by Paw to Wear. Throughout the site, the terms “we”, “us” and “our” refer to Paw to Wear. Paw to Wear offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms of this agreement, then you may not access the website or use any services.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence, or that you have given consent to allow your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction.
You must not transmit any viruses or destructive code.
A breach or violation of any Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return & Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, credit card, and/or orders using the same billing/shipping address.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and promptly update your account so we can complete transactions and contact you as needed.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools over which we have no control.
You acknowledge that these tools are provided “as is” without warranties or guarantees.
Use of optional tools is entirely at your own risk.
SECTION 8 – THIRD-PARTY LINKS
Certain content or services available through our Service may include materials from third-parties.
We are not responsible for examining or evaluating the content or accuracy of third-party websites.
We are not liable for damages related to purchases or use of goods from third-party websites.
SECTION 9 – USER COMMENTS, FEEDBACK AND SUBMISSIONS
You agree that any comments you submit will not violate any third-party rights or contain harmful material. We may use, edit, publish, or distribute submitted comments at our discretion without obligation or compensation.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct any errors, inaccuracies or omissions in the Service or related websites, including product descriptions, pricing, promotions, and availability.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site: • for unlawful purposes • to violate laws or regulations • to infringe intellectual property rights • to harass or discriminate • to upload viruses or malicious code • to collect personal data of others • to spam or scrape the site Violation may result in termination of service.
SECTION 13 – DISCLAIMER OF WARRANTIES
All products and services are provided “as is” and “as available” without warranties. Paw to Wear and its affiliates shall not be liable for any damages arising from your use of the service or products
SECTION 14 – LIMITATION OF LIABILITY
In no case shall Paw to Wear, our directors, employees, affiliates, suppliers or service providers be liable for any damages including lost profits, lost revenue, lost data or replacement costs arising from use of our service or products. Where certain jurisdictions do not allow the exclusion of liability, our liability shall be limited to the maximum extent permitted by law.
SECTION 15 – INDEMNIFICATION
You agree to indemnify and hold harmless Paw to Wear and our affiliates, employees, and partners from any claim arising from your breach of these Terms.
SECTION 16 – SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will remain valid and enforceable.
SECTION 17 – TERMINATION
We may terminate or suspend your access if you fail to comply with these Terms. Obligations incurred prior to termination survive.
SECTION 18 – ENTIRE AGREEMENT
These Terms, along with our policies, constitute the entire agreement between you and Paw to Wear.
SECTION 19 – INTELLECTUAL PROPERTY
All content on this website including images, text, logos, designs, and graphics is the property of Paw to Wear and protected by copyright and intellectual property laws. Unauthorized use, copying, or distribution is prohibited.
SECTION 20 – PET PHOTO SUBMISSIONS
By submitting a photo for a custom product, you confirm that: • You own the rights to the photo or have permission to use it • The photo does not infringe any copyright or trademark • The photo does not contain unlawful or offensive material We reserve the right to refuse any image we consider inappropriate.
SECTION 21 – CUSTOM PRODUCTS
Most of our products are custom-made based on the photo you submit. Because each item is personalized: • Final designs may vary slightly from the original photo • We cannot guarantee exact artistic replication • Custom products are created specifically for you Please ensure your uploaded photo is clear and suitable for customization.
SECTION 22 – PHOTO QUALITY DISCLAIMER
The quality of the final product depends heavily on the quality of the photo provided. If the image is low resolution, blurry, poorly lit, or partially obstructed, the final design quality may be affected. We are not responsible for unsatisfactory results caused by poor photo quality.
SECTION 23 – DESIGN CHANGES / REDRAW FEES
If you request significant design changes or submit a new photo after artwork has already been created, we reserve the right to charge a redesign or redraw fee to cover the additional work required.
SECTION 24 – ORDER CANCELLATIONS
Orders may be cancelled within a limited period after purchase. Once the design or production process has begun, cancellation may incur a processing or artwork fee. Please refer to our Return & Refund Policy for full details.
SECTION 25 – SHIPPING
Shipping costs and estimated delivery times are provided at checkout. Customers are responsible for ensuring that their shipping address and contact information are correct. We are not responsible for delays caused by shipping carriers, customs processing, or incorrect shipping information provided by the customer. Customers are also responsible for any customs duties or import taxes that may apply in their country.
SECTION 26 – GOVERNING LAW
These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Hong Kong.
SECTION 27 – CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms at any time by posting changes on our website. Your continued use of the website following any changes constitutes acceptance of those changes.
SECTION 28 – CONTACT INFORMATION
If you have questions about the Terms of Service, contact us at: Email: support@pawtowear.com Address: Unit C, 9/F Winning House No.72-76 Wing Lok Street Sheung Wan, Hong Kong