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    Preview & Approval

    To ensure the best possible result for your personalized embroidered item, our design team will create a custom pet embroidery preview based on the photo you upload before production begins.
    This preview will be used to create your personalized embroidered item, so we kindly ask you to review it carefully once it is sent.

    Preview Timeline

    After your order is placed and your pet photo is uploaded, our design team will usually send your custom embroidery preview to the email address used at checkout within 2 business days.

    Approval Reminder Process

    To help avoid unnecessary delays, our approval process is as follows:
    • First preview email: We will usually send your embroidery preview within around 2 business days after your order is placed and the photo is uploaded.
    • Second reminder email: If we do not receive a response within 48 hours after the first preview email, we will send a follow-up reminder.
    • Automatic production: If we do not receive a response within 1 week after the first preview email, your order will automatically move into production based on the preview shown.

    Please Check Your Email

    Please make sure to check the email address used at checkout after placing your order. Sometimes our emails may be filtered into your spam, junk, promotions, or other email folders.
    If you have not received your preview email within the expected timeframe, we recommend checking your spam/junk folder first or contacting our customer support team.

    How to Approve or Request Changes

    Once you receive your preview, please review it carefully.
    • If everything looks good, simply click the “Approve Design” button in the email to confirm your approval, and we will proceed with production.
    • If you would like any adjustments, please leave your feedback in the modification box and upload any reference images that can help our design team better understand your requests. Once you have completed your edits, please click the “Request Edits” button to submit your request.
    Please provide as much detail as possible (for example: “Make the ears a bit darker” or “Adjust the eye shape”) so we can make the next version as accurate as possible.

    Important Note

    Because each item is personalized and made to order, our design team creates the embroidery file based on the photo you uploaded when placing your order.
    Once our design team has completed the embroidery file based on your uploaded photo, any changes requiring a new embroidery file (such as replacing the original photo with a different one) may require an additional $30 embroidery file redesign fee.
    Changes, cancellations, or photo replacements may no longer be possible once your order has entered production.
    To help us create your custom piece smoothly and accurately, please make sure the uploaded photo is the one you would like us to use and carefully review your preview before approving it.

    Still Have Questions?

    We’re here to ensure your custom piece is perfect! If you have any concerns or haven't received your preview, feel free to contact us at support@pawtowear.com.