Shipping Policy
Thank you for shopping with us! Each item in our store is custom-made just for you, meaning your order will go through a short production process before shipment. Below is everything you need to know about our design and delivery timelines.
Design Time
All products are personalized and made to order. Once your order is placed, our design team will begin working on your custom item within one business day of order confirmation.
Please double-check all customization details (such as photos, names, or text) before placing your order, as changes or cancellations may not be possible once production has started.
Please note that orders requiring additional customization, complex designs, or special requests may require additional processing time. Processing time begins only after the customer has provided final approval of the design proof.
Estimated Delivery Time
Estimated delivery time includes Processing Time + Transit Time, and may vary depending on your location.
United States:
Standard Shipping:
|
Order Price
|
Shipping fee
|
Processing Time
|
Transit Time
|
Total Estimated Time
|
|
$79 or below
|
$6.99
|
2-5 business days
|
2-5 business days
|
4-10 business days
|
|
Over $79
|
Free shipping
|
2-5 business days
|
2-5 business days
|
4-10 business days
|
Rest of the World:
For countries not listed above, please contact our customer support team at support@pawtowear.com to confirm shipping availability and delivery estimates.
Customs, Duties & Taxes
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are determined by the destination country and are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please allow 1–3 business days for the tracking information to update after shipment.
Address & Contact Information
To ensure successful delivery, please make sure that your shipping address and phone number are accurate and complete when placing your order. Providing a valid mobile phone number helps the courier contact you in case of any delivery issues.
We are not responsible for delays or delivery problems caused by incorrect or incomplete address or contact information provided by the customer. If a package is returned due to incorrect information, additional reshipping fees may apply.
Lost Packages
If your package appears to be lost during transit, please contact us as soon as possible at support@pawtowear.com.
If the tracking information shows no delivery after an extended period, our support team will coordinate with the shipping carrier to investigate the issue and provide a solution.
Please report lost packages within 3 days of the expected delivery date.
Delivered but Not Received
If the tracking information shows that your package has been delivered, but you have not received it, we recommend taking the following steps:
• Check around your delivery location (mailbox, porch, garage, etc.)
• Ask household members or neighbors if they received the package
• Contact your local carrier for additional delivery details
If you are still unable to locate the package after 3 days, please contact our support team. We will assist you in investigating the issue with the shipping carrier.
Shipping Delays
Delivery times may occasionally be affected by:
• Public holidays
• Severe weather conditions
• Customs inspections
• Carrier delays
• Peak seasons (such as Christmas)
During busy holiday periods, delivery may take a few additional business days.
Need Help?
If you have any questions about shipping or your order status, please feel free to contact us.
Customer Support Email: support@pawtowear.com
Our support team will respond within 24 hours on business days and 48 hours on non-business days.